Sonoran Systems Releases Enhanced Trouble Ticket System Integrated to the ArTrac G4 Management Suite
New Trouble Ticket Application to Enhance Operations Productivity

/Nevada News Articles/ - LAS VEGAS, NV, March 13, 2007 - Sonoran Systems Incorporated introduced an enhanced Trouble Ticket application ( http://www.sonoransys.com/TroubleTicketing.htm ) that integrates to their ArTrac Management Suite. The intuitive, web browser based trouble ticket application integrates seamlessly to the ArTrac G4 Management Suite ( http://www.sonoransys.com/FaultNData.htm ) allowing both automatic system generated ticket creation as well as manual creation of trouble tickets. The ArTrac Management Suite collects data from telecom and enterprise IT networks, analyzes it, and determines and highlights problems for network operators. This latest trouble ticket enhancement provides the ability to automatically place information related to those highlighted problems directly into the trouble ticket.

The ArTrac Management Suite has a site information database module (Site Book - http://www.sonoransys.com/SiteBook.htm ) that also integrates with the fault & performance management system and the Trouble Ticket module. Consequently, as a problem is identified in the network, a trouble ticket is first filled out (automatically) with the network information, and then all site information and inventory associated with that site is attached. The network operator, through this method, obtains a complete picture of the problem, any history related to the problem, site location and contacts, and site inventory information with one click of a mouse.

Automatic ticket creation is based on a simple to use rules engine that is fully tailored and customized to each clients needs. Once a ticket is created, whether system generated or manually, work flow functionality and integration to ArTrac's Site Book data repository drives ticket assignments, revisions, escalations, and acknowledgements from creation to problem resolution and ticket closing. Combined with the ArTrac G4 Graphical Reports Generator, a complete, fully automated, and powerful report generation platform can be built that presents on-demand and historical data in stunning, high quality reports with 3D graphics.

Press Release Contact Information:

Joe Nuzzolillo
Sonoran Systems, Inc.
Director, Bus. Dev.
8020 W. Sahara Ave; ste 245
Las Vegas, NV
USA 89117
Voice: 702.966.9914
Website: Visit Our Website